Managed Citrix Support
Citrix infrastructure requires extensive hands-on experience to manage it effectively. Without it, operational team jobs can be very difficult especially when trying to convince users that “it is not a Citrix issue” and the problem is elsewhere within the infrastructure.
Whether you are trying to resolve specific issues, require a health check of your Citrix infrastructure or fully managed citrix support, you can have high standard Expert Level Managed Citrix Support which is specifically tailored for you best ensuring that your Citrix environment is consistently delivering optimal end user experience.
Our Citrix Subject Matter Experts have over 16 years in-depth hands-on experiencing in the design, implementation, integration and support of small to large scale complex global Citrix Infrastructures.
Managed Citrix Support Options
Basic
| Pay as You Go | |||
| Email, Telephone, Remote and On-Site Support | |||
| Business Hours | |||
| Add ons | |||
| Out Of Hours Support |
Standard
| Managed |
| Unlimited Email, Telephone, Remote Support |
| Business Hours |
| Add ons |
| 24/7 Monitoring |
| Out Of Hours Support |
Premium
| Managed | |||
| Unlimited Email, Telephone, Remote and On-Site Support | |||
| Business Hours | |||
| 24/7 Monitoring | |||
| Add ons | |||
| Out Of Hours Support |
What Technologies are Supported
As a Citrix accredited Solution Partner our support covers the full range of Citrix products set as well as any relevant technologies integrated into Citrix Infrastructure.
| XenApp | PVS | VMware vSphere |
| XenDesktop | MCS | Microsoft Hyper-V |
| XenMobile | Profile Manager | Citrix Cloud |
| Remote Desktop Services | Appsense Desktop | Microsoft Azure |
| VDI-in-a-Box | AppDisk | XenServer |
| Xen Client | AppDNA | NetScaler ADC |
| StoreFront | App-V | Netscaler Unified Gateway |
| Director | App Layering | NetScaler SD-WAN |
| Windows Virtual Desktop | FSLogix | NetScaler Insight Center |
| ShareFile | Workspace App | NetScaler MAS |
What Type of Issues We Resolve
Most of the time we are fixing badly designed and delivered Citrix installations which our clients want us to rectify, however following are some of the common issues which we resolve on daily basis.
- Poor Installation Remediation
- Citrix Farm – Site Health Checks
- Applications Compatibility & Integration
- Published Applications & Desktop Performance
- User Session Experience, Customisation and Lockdown
- Session Printing Failure locally and Remotely
- User Profiles Corruption & Data Security
- Remote Working Connectivity Failure/Delays and Security Lockdown
- Citrix and Microsoft RDS Licensing Allocation
- Active Directory and Citrix Security Policies Misconfiguration
- Desktop/Server Registration and Load Balancing Problems
- Missing Citrix and Microsoft Patches
- Optimisation Tweaks and Best Practices Configuration
How Support is Delivered
Our Managed Citrix Support Services are primarily delivered remotely, over the phone and via email to make it more affordable with ad-hoc or fully managed options, however where required on-site support is provided as well.
Managed Citrix Support Services contracts are fixed price monthly rolling with option to cancel anytime.
Get The Right Managed Citrix Support
Get in touch to discuss your support requirements and infrastructure challenges
with one of our Lead Citrix Subject Matter Experts.