Managed Citrix Support

Citrix infrastructure requires extensive hands-on experience to manage it effectively. Without it, operational team jobs can be very difficult especially when trying to convince users that “it is not a Citrix issue” and the problem is elsewhere within the infrastructure.

Whether you are trying to resolve specific issues, require a health check of your Citrix infrastructure or fully managed citrix support, you can have high standard Expert Level Managed Citrix Support which is specifically tailored for you best ensuring that your Citrix environment is consistently delivering optimal end user experience.

Our Citrix Subject Matter Experts have over 16 years in-depth hands-on experiencing in the design, implementation, integration and support of small to large scale complex global Citrix Infrastructures.

Managed Citrix Support Options

Basic

Pay as You Go
Email, Telephone, Remote and On-Site Support
Business Hours
Add ons
Out Of Hours Support

Standard

Managed
Unlimited Email, Telephone, Remote Support
Business Hours
Add ons
24/7 Monitoring
Out Of Hours Support

Premium

Managed
Unlimited Email, Telephone, Remote and On-Site Support
Business Hours
24/7 Monitoring
Add ons
Out Of Hours Support

What Technologies are Supported

As a Citrix accredited Solution Partner our support covers the full range of Citrix products set as well as any relevant technologies integrated into Citrix Infrastructure.

XenAppPVSVMware vSphere
XenDesktopMCSMicrosoft Hyper-V
XenMobileProfile ManagerCitrix Cloud
Remote Desktop ServicesAppsense DesktopMicrosoft Azure
VDI-in-a-BoxAppDiskXenServer
Xen ClientAppDNANetScaler ADC
StoreFrontApp-VNetscaler Unified Gateway
DirectorApp LayeringNetScaler SD-WAN
Windows Virtual DesktopFSLogixNetScaler Insight Center
ShareFileWorkspace AppNetScaler MAS

What Type of Issues We Resolve

Most of the time we are fixing badly designed and delivered Citrix installations which our clients want us to rectify, however following are some of the common issues which we resolve on daily basis.

  • Poor Installation Remediation
  • Citrix Farm – Site Health Checks
  • Applications Compatibility & Integration
  • Published Applications & Desktop Performance
  • User Session Experience, Customisation and Lockdown
  • Session Printing Failure locally and Remotely
  • User Profiles Corruption & Data Security
  • Remote Working Connectivity Failure/Delays and Security Lockdown
  • Citrix and Microsoft RDS Licensing Allocation
  • Active Directory and Citrix Security Policies Misconfiguration
  • Desktop/Server Registration and Load Balancing Problems
  • Missing Citrix and Microsoft Patches
  • Optimisation Tweaks and Best Practices Configuration

How Support is Delivered

Our Managed Citrix Support Services are primarily delivered remotely, over the phone and via email to make it more affordable with ad-hoc or fully managed options, however where required on-site support is provided as well.

Managed Citrix Support Services contracts are fixed price monthly rolling with option to cancel anytime.

Get The Right Managed Citrix Support

Get in touch to discuss your support requirements and infrastructure challenges
with one of our Lead Citrix Subject Matter Experts.

Request a Call Back